MuseMint Co., Ltd Shipping Policy
Thank you for choosing MuseMint! To ensure that you understand our shipping process and timeliness, please read the following terms carefully:
1. Order processing and delivery time
Order Processing:
All orders will be processed and shipped within 5-7 working days after payment is confirmed (excluding weekends and holidays).
During peak promotion periods or special circumstances, processing time may be slightly extended and we will notify you by email.
Shipping Notice:
After the order is shipped, you will receive a confirmation email containing the logistics tracking number, so you can check the status of the package at any time.
2. Transportation time
Standard shipping time:
The estimated delivery time is 20-40 days after shipment (the specific time varies depending on the destination and logistics conditions).
Shipping time is subject to customs clearance, holidays, weather and other factors, and may be delayed.
3. Delivery Range
We support global delivery, but some remote areas (such as certain islands or special countries) may not be delivered. Please refer to the checkout page for details.
4. Freight Explanation
Shipping cost calculation:
Shipping costs will be automatically calculated based on the weight of your item and your destination (displayed during checkout).
V. Customs and Taxes
International Orders:
Some countries may impose customs duties, import taxes or VAT, which are the responsibility of the recipient.
It is recommended that you check your local customs policies in advance to avoid additional fees or delays.
6. Package exception handling
Logistics delay:
If the package has not been delivered after the estimated shipping time, please contact [email protected] and we will assist in tracking it.
Package lost or damaged:
If you encounter such problems, please provide relevant proof (such as photos, logistics information) within 7 days after signing for the package, and we will reissue or refund you.
VII. Important Tips
Please ensure that the delivery address is accurate. If the item is returned due to an error in filling in the address, additional shipping fees will be required for re-delivery.
Shipping times are estimates only and do not include customs delays, so please be patient.